Job Title: Quality & Safety Engineer

Position Summary

The Quality & Safety Engineer is responsible for ensuring product quality, reliability, and workplace safety across Wesley International’s manufacturing and field operations. This role combines quality engineering, regulatory compliance, and hands-on field support to drive continuous improvement and a zero-defect, zero-incident culture.

In addition to internal quality systems, this role serves as a critical link between customers, warranty teams, and service providers in diagnosing field issues, supporting corrective actions, and ensuring timely and effective resolution of product performance concerns.

Key Responsibilities

Data Analytics & Statistical Process Control (SPC)

Analyze ERP and test data to identify trends, variation, and early-stage process drift
Monitor and improve process capability using statistical tools, including Process Capability Index (Cpk)
Provide data-driven insights to prevent defects and improve overall product reliability

Strategic Focus: Predictive Quality

Testing Protocol Design & Validation

Design and standardize electrical and mechanical testing protocols for production teams
Ensure all validation processes are accurate, repeatable, and aligned with engineering requirements
Drive improvements that increase First Pass Yield and reduce rework

Strategic Focus: Validation Accuracy

Metrology, Calibration & Equipment Integrity

Manage calibration systems for all measurement and testing equipment
Ensure tools meet precision standards and calibration schedules are maintained
Prevent quality escapes through equipment accuracy and traceability

Strategic Focus: Equipment Integrity

Supplier Quality Engineering & Supply Chain Risk

Establish and enforce technical quality standards for incoming materials
Conduct supplier audits and drive corrective actions with vendors
Monitor supplier performance and reduce incoming defect rates

Strategic Focus: Supply Chain Trust

Root Cause Analysis & CAPA Leadership

Lead deep-dive investigations into product failures, warranty claims, and internal nonconformances
Utilize structured methodologies (8D, 5 Whys, Fishbone) to determine root cause
Implement and track CAPA to ensure long-term resolution and effectiveness
Collaborate with inventory and operations teams on CAPA tickets tied to warranty issues

Strategic Focus: Zero-Defect Culture

Warranty Support, Field Diagnostics & Customer Interface

Partner with the warranty team to gather detailed customer feedback and failure data
Diagnose field issues using product specifications, schematics, and parts documentation
Identify root causes and provide accurate replacement part numbers to support timely repairs
Perform troubleshooting and diagnostic evaluations on returned units to determine repair requirements
Program and configure chargers and controllers for replacement units sent to customers
Coordinate with service providers performing warranty repairs to ensure technical accuracy and consistency
Communicate with internal stakeholders, including inventory management, regarding parts usage and CAPA implications
Conduct occasional on-site visits to local customers to perform diagnostics, repairs, and technical support

Strategic Focus: Customer Reliability & Field Quality

Quality Systems & Internal Auditing

Conduct internal audits to ensure compliance with ISO 9001 standards
Identify process gaps and implement corrective actions
Maintain audit readiness and support external audits

Strategic Focus: Audit Resilience

Safety & EHS Responsibilities

Workplace Safety Compliance

Ensure compliance with Occupational Safety and Health Administration (OSHA) regulations and company safety policies
Conduct safety audits, risk assessments, and hazard analysis
Support development and enforcement of safety procedures

Strategic Focus: Injury Prevention

Product Safety & Regulatory Compliance

Ensure all EV products meet applicable safety standards, including American National Standards Institute and Underwriters Laboratories
Collaborate with engineering to integrate safety into product design and validation
Maintain compliance documentation and audit readiness

Strategic Focus: Legal & Product Safety Assurance

Incident Investigation & Safety Culture

Lead investigations into workplace incidents and near-misses
Implement corrective actions to mitigate risks and prevent recurrence
Promote a proactive safety culture through training and engagement

Strategic Focus: Proactive Risk Management

Cross-Functional Collaboration

Work closely with Engineering, Manufacturing, Supply Chain, Warranty, and Service teams
Support new product introduction (NPI) with quality and safety validation
Drive continuous improvement initiatives across both factory and field operations

Qualifications

Bachelor’s degree in engineering, Quality, Safety, or related field
3–7+ years of experience in quality engineering, manufacturing, or EHS
Strong knowledge of SPC, CAPA, root cause analysis, and ISO 9001
Experience with electrical/mechanical systems diagnostics (preferred for EIVs)
Familiarity with OSHA and product safety standards
Strong analytical, troubleshooting, and communication skills

Success Profile

The ideal candidate is a hands-on, solutions-oriented engineer who thrives both on the production floor and in the field. They combine technical expertise with strong communication skills to resolve customer issues, improve product quality, and ensure a safe, compliant work environment.

6:00AM-4:30PM (Monday - Thursday)

Quality and Safety Engineer